01. What's the minimum age to rent a vehicle?
At Vancouver Car Rentals, vehicle rental services are exclusively offered to clients must be 21+ for our standard/luxury vehicles or have a parent/guardian sign. Renters must be 25+ for our supercar vehicles with a valid class 5 or have a parent/guardian sign.
02. Do the vehicles display rental car branding?
No, Vancouver Car Rentals rental cars are not branded as rental vehicles. We prioritize a discreet and professional appearance to offer our customers a seamless driving experience. Our focus is on providing well-maintained vehicles without any overt markings indicating their rental status.
03. Do you bill by daily or hourly?
At Vancouver Car Rental, we bill on a daily & hourly with a minimum booking of 1 day basis for our rental services.
04. Is there a deposit?
Yes, for all our car rentals they require a $500, $2000 or $3500 or $4000 deposit, depending on the vehicle requested.
05. Do you deliver ?
Experience unparalleled convenience with our complimentary pickup/drop-off service at our Port Coquitlam location (2250 Tyner St, BC V3C 2Z1). Plus, for rentals of 14 days or more, enjoy this service absolutely free at our Richmond and Vancouver locations, saving you the $95-$110 fee. Take advantage of this exclusive offer today!
06. IS IT NECESSARY FOR ME TO REFUEL THE CAR UPON RETURN?
Yes, please return the car with the same fuel level as when you picked it up. We appreciate your cooperation in this, as it helps us maintain smooth operations. Thank you!
07. IS SMOKING PROHIBITED INSIDE THE VEHICLE?
Our vehicles adhere to a strict No-Smoking policy. Customers violating this rule may incur fines for any such offense.
08. DO YOU ACCEPT CASH?
Both cash payments and all major credit/debit cards are accepted for our rental services. If paying in cash, feel free to give us a call at (604) 499-5455 to schedule or select 'Pay At Pickup'
09. Are your credit/debit payments secure?
Absolutely, your credit/debit payments are secure with us. We prioritize the safety and security of our customers' financial information. We utilize Moneris processing for payments, a trusted and reputable payment processing service known for its strong security measures. With Square, you can rest assured that your transactions are encrypted and protected, ensuring your peace of mind while renting with Vancouver Car Rentals.
10. WHAT IS THE CANCELLATION POLICY?
At Vancouver Car Rentals, we understand that plans can change unexpectedly. That's why we have a no-cancellation policy, giving you the freedom to modify or cancel your reservation without any penalties or fees. Your convenience and satisfaction are our priorities, and we strive to make your rental experience as flexible and stress-free as possible.
11. Are your cars clean?
Certainly, we take pride in ensuring our vehicles undergo a thorough cleaning and sanitization process. We don't simply rent out cars right after the next; instead, we dedicate ample time to meticulously clean and sanitize each vehicle to guarantee a pristine and hygienic driving experience for our customers.
12. HOW DOES INSURANCE WORK?
Every rental vehicle in our fleet includes ICBC insurance up to $5 million as part of the rental price. Do not worry about that.
Destination Assistance reimburses up to $250 to help you get where you're going immediately after a collision and theft.
Also includes lock rekeying if your keys are stolen.
13. Do you do long term rentals?
We cater to both long-term and short-term rental needs, providing flexible options tailored to your preferences and schedule.
14. Do you have a minimum booking day(s)?
Yes, at Vancouver Car Rentals we require minimum 1 day booking.
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